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| 尊敬的客户您好,
 
 抱歉让您久等了,我是提供中文支持的Grace,今天很高兴来服务您。
 
 很抱歉因账单的问题让您感到困惑与不便,我研究了您的账户,发现费用的产生是由于您在US West (Oregon)地区仍运行一个EBS卷,别担心,我们了解AWS资源的启用可能是无意的,我会协助您账单金额的调整。在调整之前,为避免资源持续运行收费,请您先协助按照以下步骤将资源删除:
 
 删除EBS
 使用默认设置时,附加到实例的EBS卷将在实例终止时被删除。如果卷与实例分离:为避免进一步收费,您应按照以下步骤手动删除这些卷。
 
 1.登录AWS管理控制台并单击“Amazon EC2”选项。
 2.从管理控制台右上角的下拉列表中选择适当的区域。 您的卷位于US West (Oregon)地区。
 3.单击导航窗格中的“卷”。 控制台显示当前卷的列表。
 4.选择您想要删除的卷。
 5.在“操作”下拉菜单中,选择“删除卷”。
 6.单击"YES,删除"。
 
 我们对此给您带来的不便深感歉意,请您删除资源或关闭账户后,直接回复本案例,我将为您申请账务调整。
 
 期待您的回音。
 
 
 Best regards,
 
 Grace S.
 Amazon Web Services
 
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