I understand that we are currently working on recovering a domain and hosting from receipt number 386949897.
You will want to follow the steps I have listed directly below in order to bring the cancelled domain back into your account.
To Recover Domain Names
Log in to your Account Manager.
In the My Products section, click Domains/Domain Manager.
From the Domains menu, select Recover Expired Domains.
Select the domain name(s) you want to recover.
Click Recover.
Select the renewal length for the domain name(s), and then click Next.
NOTE: Renewal lengths for multiple domain names can vary depending on maximum renewal lengths allowed by each domain name registry.
(Optional) Select the registration and website options you want to apply to your domain name renewals.
Click Next, and then complete the checkout process.
After a hosting account has been cancelled we do not have the ability to go through and recover it. You would need to go through and purchase a new hosting account and set it back up. If you have the files backed up you will be able to go through and re upload them to your hosting account once it has been purchased. If you do not have a copy of the files you had uploaded you will want to follow the steps below
In order to successfully restore your hosting account we will need the following information. Note: We can only restore hosting accounts within 30 days of cancellation.
It is very important that you purchase and set up a new service, so that your content has somewhere to be restored to.
1. We need to know the date / time we should restore the information from.
2. What to restore: The entire site, a specific directory, a database, a file, etc.
3. Where to restore the information to.
4. Please clearly state that you accept the Restore fee of $150.00 (USD) and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.
5. Please clearly state that you accept the Terms of Service which you can review on our legal page.
6. Tell us if we have permission to OVERWRITE any existing data with recovered data? (If not, please tell us where to restore the information to.)
7. If you are going to need a database restored please specify the name of the previous database and the name of the new database where we will restore content to. Please provide permission to overwrite the content of that database.
8. Please clarify whether you would like the website statistics for your account restored.
9. Provide the domain name that is associated with the hosting account.
Please allow 7-10 business days to complete the restore.
Please let us know if we can assist you in any other way.
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