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IP Address: 116.30.145.54
Jeff Molan || Staff 12/31/2009 00:02
hello
we have rebooted your vps as per your request
please verify it now
Thank you
--------------------
Jeff
Level 1 Engineer How would you rate this reply? Poor Excellent
Jimmy Lu || Staff 12/31/2009 03:06
Hi,
Please provide your login and password and I'll take an in-depth look at it.
Jimmy Lu
Director of Operations
How would you rate this reply? Poor Excellent
|| Client 12/31/2009 03:09
password: lo
Jimmy Lu || Staff 12/31/2009 03:23
Hi,
Did you change the port or enable the firewall? I'm unable to connect to it.
Jimmy Lu
Director of Operations
How would you rate this reply? Poor Excellent
|| Client 12/31/2009 03:26
74.117.56.67
Jimmy Lu || Staff 12/31/2009 03:27
Hi,
Still can't connect via RDP, did you make any other changes to it?
Jimmy Lu
Director of Operations
How would you rate this reply? Poor Excellent
|| Client 12/31/2009 03:29
please reboot Connection 74.117.56.67
Herman Dubo || Staff 12/31/2009 03:59
Hello,
We have rebooted the connection. Please wait for 5-10 minutes to boot.
Herman,
Level 2 Administrator. How would you rate this reply? Poor Excellent
Jimmy Lu || Staff 12/31/2009 04:15
Hi,
This 100% CPU is caused by a memory leak by one of the programs you installed. Currently it's online and I've killed the process. I suggest you to back up all your data then we rebuild this VPS. Let us know how you want to proceed as one of your 3rd party program is causing this memory leak.
Remember to back up your data if you want to rebuild your VPS as this will delete all your data.
Jimmy Lu
Director of Operations
How would you rate this reply? Poor Excellent
|| Client 12/31/2009 04:19
C:\Documents and Settings\Administrator>ping 74.117.56.67
Pinging 74.117.56.67 with 32 bytes of data:
Request timed out.
Request timed out.
|| Client 12/31/2009 04:25
Unable to connect to the server
Herman Dubo || Staff 12/31/2009 05:12
Hello,
This problem has caused due to memory leak. We have to rebuild the vps to get this issue resolved. Rebuild will delete all the current data on vps and you will get a brand new vps.
So please reply us and we will proceed with it.
Herman,
Level 2 Administrator. How would you rate this reply? Poor Excellent
|| Client 12/31/2009 05:17
I can not connect to server How do I back up my data ？？？？？？作者: toapple 时间: 2009-12-31 22:42
我大概翻译了一下 他们说我的VPSCPU100%是第三方软件照成的。要为我从新装系统，让我备份数据。但是我都连接不上服务器让我怎么样备份？作者: cpuer 时间: 2009-12-31 22:43 标题: 回复 1# 的帖子 按客服的意思是不得不重装系统，但是现在连不上服务器，没法备份数据。
跟客服说，
currently my vps is offline,but I need to backup data from vps, could you please help me? thx作者: toapple 时间: 2009-12-31 22:46 标题: 回复 3# 的帖子 谢谢C大作者: toapple 时间: 2010-1-1 01:02
他们MJJ不回答我了，也许把数据搞掉了。作者: cpuer 时间: 2010-1-1 10:41 标题: 回复 5# 的帖子 催一下。作者: toapple 时间: 2010-1-1 14:10 标题: 回复 6# 的帖子 已经在给重装了！作者: PhotonVPS-Ying 时间: 2010-1-1 16:10
所以現在可以正常使用了嗎？作者: tomily 时间: 2010-1-1 18:20
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