谷歌翻译于下方
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Erik S. (Enoctus), [05.04.18 11:25]
Everyone,
As you might be aware, DDoS attacks activity has recently exceeded network capacity in our Hong Kong region. Due to the scale of these attacks and overall network incapability in China & Hong Kong, we have been forced to unplug our DDoS protected line for now. Direct China routes are currently suspended due to increasing cost as a result of the attacks. Our contract with HKDC1 has ended back in March. This will not affect our future approach to the Hong Kong region - we treat all of our premium locations with equal care and attention to reliability and service stability.
The future.
We are currently establishing a new datacenter location in Hong Kong which will be ready within a month. This new location will allow maintaining our standard service guarantees of uptime and reliability.
Due to the complexity of Chinese routing, we will probably not be offering direct lines to China for the short term. However, the new location will still offer direct connection and under 50ms latency towards Asia-Pacific region, including Hong Kong, Taiwan, Japan, Thailand, Vietnam, Singapore etc. - all countries except China, and we will still provide access to restricted websites such as TVB, Netflix, 有图比.
Meanwhile, we're still working to re-establish direct routing to China with CN2. At this point, we can't provide any timeframes for this to happen due to certain circumstances being outside of ours and our upstreams' control - DDoS attacks.
Transfers
The migration process will require no actions or changes from your side. There will be no IP changes and we don't expect any significant downtime during this process. In most cases, this would be an entirely unnoticeable change.
Pricing
The good news is that pricing in Hong Kong will soon match with all our other 4 regions without compensating on uptime or features. You will no longer have to pay a premium for the Hong Kong location. We are planning to apply the change immediately after we re-establish our Hong Kong location. (Starting from $5 p/m). Anyone with current, more expensive deals, will have their pricing updated back to the original ones as soon as the situation is under control.
As usual, our best deals for our Hong Kong location can be found on our partner network - https://www.zhujiceping.com/28406.html . Those will remain active for an indefinite amount of time and they're still the most affordable deals both in present and future plans.
Current services
We would also like to remind that refund requests will not be processed due to this being an external factor caused by our competitors in China and extreme market overtaking in short periods of time. We are, however, happy to credit the full amount paid back to your Enoctus balance for future use.
We would like to once again thank our customers for the continuous patience and loyalty during these significant changes to our Hong Kong location.
We do not advise submitting support tickets regarding the points listed above as that would delay our operations. Our customer service team is currently going through a large queue of tickets. If you believe your matter was answered by this email, we would greatly appreciate if you close your support case.
As usual, thank you for your business with us.
Kind regards,
Erik S.
CEO
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大家，
