Yesterday around 4:00 PM MST one of the servers in our Illinois datacenter was compromised. This compromise lead to the loss of data on that server along with all backups and data associated with it. That data was unrecoverable and thus roughly 30 of our clients VPS are currently offline. We have no reason to believe that the data on that server was stolen by a third party. We have determined the cause of the incident to be due to an exploit carried out against our VPN services on that node. We have shut down all of our VPN services on our other nodes to prevent this incident from happening again and have changed all of our root passwords, control panel passwords and administrator logins. Clients who run a VPN on their VPS will not be affected by our shutdown of those services.
We are offering those clients who were/are affected by this compromise. As such we are offering our clients affected by this data loss their choice of:
1. Three (3) months of services on a different node of their choice with the plan they currently have now.
or
2. A full refund for this month's services.
To request either of these two options simply open a new ticket with us and we will help you come up with a solution to get you back online as quickly and easily as possible.