If you are receiving this email, there is one or more issues with your VirMach account that needs to be corrected. We are only sending this to you if your account is still marked as "active" but if you are receiving this and your account is no longer active, feel free to ignore this email. Otherwise it is important to read this entire email and follow exact instructions.
Potential common issues:
You may have more than one account per household. While we permit multiple login users/contacts per one account, we only permit one account per household/company.
You may have a potential issue, either in the past or present, regarding payment(s) on your account.
You may have potential security issues with your account that need to be cleared, such as previous unauthorized login attempts.
You may have potential previous serious suspensions on your account or other old/outdated advisories on your account.
You may have an account that was logged into by a third party or providing login details to a friend/coworker, or third party site/software.
You may have an account that participated in unintended behavior such as exploiting a bug or unintended action on our website
This does not necessarily mean any action will be taken, but to ensure your account remains in good standing, secure, and free from restrictions, it is important to contact us using the links below as soon as possible to discuss and clear these potential problems.
How to proceed:
If you are unaware, please do not contact us yet. We'll follow up with more information in the future and let you know if any action needs to be taken, but please make sure your account is secured. We recommend resetting your password and enabling two factor authentication.
If you are aware of potential issues listed above, please create a ticket based on the specific issue, using the relevant link below:
[1. Multiple Accounts] [2. Payment Issue] [3. Security Issue] [4. Suspension Issue] [5. Shared Account][6. Unintended Behavior]
Please only contact us using the buttons above. If the issue involves multiple accounts, please only contact us on the primary account and not all accounts, until further instructions are provided. In any other case, we will currently be unable to assist you due to high ticket volumes. Before clicking the button above, ensure you first clear any saved messages from the ticket message box so the correct information populates in the message box from the above link.
If multiple issues exist, feel free to click more than one button to create more than one ticket. If you believe this is sent in error, please do not contact us yet, we'll reach out and provide a chance to clear up any misunderstandings.
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